Question 1

What types of mobility products do you sell?

Accepted Answer

South African Wheelchairs offers a comprehensive range of mobility equipment including 3-wheel and 4-wheel mobility scooters, power (electric) wheelchairs, manual wheelchairs, walking aids, patient care and lifting equipment, cushions and postural supports, and electric bikes. We stock products from established brands including Invacare, Pride, Shoprider, Equipmed, and our own VoltRide electric bike range.

Question 2

How do I choose the right mobility scooter or wheelchair?

Accepted Answer

The right product depends on your specific needs. Consider: (1) Your weight capacity requirements, (2) Where you'll primarily use it (indoors/outdoors/travel), (3) Battery range needed, (4) Whether you need to transport or disassemble it. Our Help Center has detailed guides, and our support team at +27 (0)65 199 4174 can help you make the right choice.

Question 3

Are your products covered by medical aid?

Accepted Answer

Some of our power wheelchairs and scooters may be eligible for cover through your medical aid scheme as durable medical equipment. We recommend consulting with your healthcare provider and medical aid administrator. We can provide documentation to support your claim.

Question 4

Do products come fully assembled?

Accepted Answer

Most products arrive partially assembled and require minimal setup. Detailed assembly instructions and videos are included with every order. Our travel scooters are designed for tool-free assembly. For complex products, professional setup can be arranged.

Question 5

What is the weight capacity of your scooters and wheelchairs?

Accepted Answer

Weight capacities vary by model: Standard scooters support 250-350 lbs, heavy-duty models up to 500 lbs, power wheelchairs typically 265-350 lbs, and manual wheelchairs 200-300 lbs. Each product listing clearly states the maximum weight capacity.

Question 6

Do you offer free shipping?

Accepted Answer

Yes! All orders over R8,000 qualify for free standard shipping anywhere in South Africa. Orders under R8,000 have a flat R799 shipping fee. Remote areas may have different rates — please contact us for a quote.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery typically takes 3-7 business days after your order is processed. You'll receive tracking information via email as soon as your order ships.

Question 8

Do you ship internationally?

Accepted Answer

We currently ship to addresses within South Africa only. If you're outside South Africa, contact us at info@southafricanwheelchairs.co.za and we'll let you know if delivery to your location is possible.

Question 9

What happens if my product arrives damaged?

Accepted Answer

If your product arrives damaged, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you. Please keep all original packaging materials until the issue is resolved.

Question 10

What is your return policy?

Accepted Answer

You have 14 days from the date of delivery (not purchase) to request a return. Email info@southafricanwheelchairs.co.za with your order number — for change-of-mind returns you cover return shipping, for faulty or wrong items we cover it. Refunds go to your original payment method within 5-7 business days of us receiving the item. See our full Return Policy for details.

Question 11

What warranty coverage do products include?

Accepted Answer

Warranty coverage varies by product and manufacturer. Where a specific warranty term is available for a product, it's shown on that product's page. If you don't see warranty information for an item you're interested in, contact us and we'll confirm what applies.

Question 12

How do I make a warranty claim?

Accepted Answer

Contact our warranty team at info@southafricanwheelchairs.co.za or call +27 (0)65 199 4174 with your order number and a description of the issue. Include photos if possible. We'll guide you through the warranty claim process and arrange for repair, replacement, or reimbursement as appropriate.

Question 13

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating a free account gives you benefits like order history tracking, saved addresses, and faster checkout on future orders.

Question 14

Is my personal information secure?

Accepted Answer

Yes, absolutely. We use industry-standard 256-bit SSL encryption for all transactions. We never store payment card details on our servers. Your personal information is protected in accordance with our Privacy Policy and South Africa's POPIA requirements.

Question 15

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within 5 minutes. If you don't see it, check your spam folder or contact support at info@southafricanwheelchairs.co.za.

Question 16

How should I charge my mobility scooter or power wheelchair battery?

Accepted Answer

For optimal battery life: charge fully before first use, charge after each use when possible, don't let the battery completely drain, store charged in a cool dry place, and use only the provided charger. Never leave the battery charging unattended overnight. Most batteries take 6-8 hours to fully charge.

Question 17

Can I take my scooter or power wheelchair on an airplane?

Accepted Answer

Travel regulations vary by model and airline, and by the size (watt-hours) of the battery fitted. Always check your specific airline's policy on mobility device batteries well before your flight, as requirements and approval processes differ between carriers.

Question 18

How do I maintain my mobility device?

Accepted Answer

Regular maintenance includes: wiping down the frame with a damp cloth, checking tire pressure (for pneumatic tires) monthly, lubricating pivot points annually, checking battery terminals for corrosion, and having electrical components inspected annually. Avoid submerging in water or exposing to heavy rain.

Frequently asked questions

Products & Orders

Shipping & Delivery

Returns & Warranty

Account & Security

Product Usage & Maintenance

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