Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes:
- Name, email address, and password
- Billing and shipping addresses
- Phone number (optional)
- Order history and product preferences
- Communications with our support team
We also automatically collect certain information when you use our services, including IP address, browser type, device information, and browsing behavior on our site.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your questions and provide customer support
- Send marketing communications (with your consent)
- Improve our products and services
- Comply with legal obligations
- Detect and prevent fraudulent transactions
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Shipping carriers, payment processors, and email providers who assist in operating our website and serving you
- Legal requirements: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, secure data storage, and regular security audits. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
5. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy for details. You can control cookies through your browser settings.
6. Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Opt-out of marketing communications
- Data portability
- Object to certain processing activities
- Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, contact our Information Officer at info@southafricanwheelchairs.co.za.
7. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
8. Contact Us
For privacy-related questions, contact our Privacy Team:
- info@southafricanwheelchairs.co.za
- South African Wheelchairs (Reg. No. 2024/798402/07), 35 View Road, Manors, Pinetown, KwaZulu-Natal, 3610
- +27 (0)65 199 4174